Terms & Conditions

1. The Service

Keystead provides tools for landlords and property managers to manage properties, units, leases, tenants, rent and a ledger, documents, maintenance, email, and related records. We may add, change, or remove features over time.

2. Accounts

You must provide accurate information and are responsible for activity under your account and for keeping your credentials secure. We recommend enabling two-factor authentication. If you sign in through a third-party identity provider (such as Sign in with Apple), you are responsible for the security of that provider account. People you invite to your account. Staff members and tenants using the portal. Access the Service under your account and these Terms, and you are responsible for their use. You must be at least the age of majority in your province and authorized to accept these Terms on behalf of your organization.

3. Subscriptions and billing

• Paid plans are offered on a subscription basis, priced by the number of units, and billed monthly in advance through our payment processor, Stripe.
• New accounts start with a free trial that requires no payment method. Nothing is charged automatically: if you do not add a payment method and start a subscription by the end of the trial, access is simply suspended until you do. There is nothing to cancel during a trial.
• Subscriptions renew automatically each period until cancelled. You can cancel at any time; access continues until the end of the current paid period.
• Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods or unused features.
• We may change plans or prices; we will give reasonable notice, and changes apply from your next billing period.
• If a payment fails or an account remains unpaid, we may suspend or limit access until the balance is resolved.

4. Acceptable use

You agree not to misuse the Service, including by attempting to breach security, access data that is not yours, disrupt the Service, reverse engineer it, resell it without authorization, or use it for any unlawful purpose.

5. Your content and responsibilities

You retain ownership of the information you enter ("Customer Content"). You are responsible for it, including that you have the right to collect and use any tenant or third-party personal information you enter, that it is accurate, and that your use of the Service complies with applicable law, including residential tenancy and privacy laws. When you send messages to tenants or others through the Service, you are the sender: you are responsible for the content, the recipient list, and any consent required by law (including Canada's Anti-Spam Legislation) to send them. You grant us the limited right to host and process Customer Content solely to provide and support the Service.

6. Forms and calculations are not legal advice

Keystead can help you prepare documents and calculations, including Landlord and Tenant Board forms (such as the N4 and L1), a standard lease, termination dates, and rent figures. Cedar Bridge Systems is not a law firm or a licensed legal representative, and nothing in the Service is legal advice. These are tools to assist you; you are responsible for reviewing every document for accuracy and for confirming that it meets current legal requirements before you rely on, serve, or file it. You bear the outcomes of any proceeding. Including rejected filings, missed deadlines, dismissed applications, and adverse orders. Regardless of whether a document or calculation was prepared with the Service. Any digital or electronic signature feature is provided for convenience: we are not a party to any lease or agreement executed through the Service, and you and your signers are responsible for its validity, enforceability, and proper service. For advice about your situation, consult a lawyer or a licensed paralegal.

7. Third-party services

The Service relies on third parties, including Stripe for payments, Apple for Sign in with Apple, an email delivery provider for the service messages we send, and the email server you configure for sending your own messages. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for their acts or omissions.

8. Availability

We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and features may occasionally be unavailable.

9. Data, backups, and loss of data

You are responsible for keeping your own independent backups of any information that is important to you. Although we take reasonable measures to operate the Service reliably, we do not warrant that data will never be lost, corrupted, delayed, or become temporarily or permanently unavailable. To the fullest extent permitted by law, Cedar Bridge Systems is not responsible or liable for any loss, corruption, deletion, or inability to access or recover any data, however caused, including data you enter, generate, upload, or store using the Service. We strongly recommend you export and keep your own copies of important records on a regular basis.

10. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, Cedar Bridge Systems will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or the loss or corruption of data. Our total liability arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your Customer Content, your use of the Service, or your violation of these Terms or applicable law, including claims by your tenants relating to how you handle their information.

13. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you breach these Terms or fail to pay. On termination, your right to use the Service ends; the Service includes a full self-serve data export, and we strongly recommend exporting your records before closing your account. We will make reasonable efforts to let you export or delete your data afterward, subject to legal retention requirements.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date, and your continued use of the Service means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in Ontario will have jurisdiction, subject to any non-waivable rights you have under local law.

16. General

We are not liable for delay or failure caused by events beyond our reasonable control (including outages of utilities, networks, or third-party services). These Terms and the Privacy Policy are the entire agreement between you and us about the Service and supersede any prior discussions. If any provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of the Service.

17. Contact

Questions about these Terms? Email info@cedarbridgesystems.com.